Frequently Asked Questions
FAQ - General
We send out parcels on Monday, Tuesday, Wednesday, Thursday and Friday. Depending on where in Europe you live, it will take 2-7 days to get delivered
- NL The Netherlands €6.95
- BE Belgium €9.95
- DE Germany €9.95
- LU Luxembourg €9.95
- DK Denmark €20.00
- AT Austria €20.00
- FR France €20.00
- GB United Kingdom €20.00
- ES Spain €40.00
- FI Finland €40.00
- SE Sweden €40.00
- CZ Czech Republic €40.00
- EE Estonia €40.00
- HR Croatia €40.00
- LV Latvia €40.00
- LT Lithuania €40.00
- HU Hungary €40.00
- PL Poland €40.00
- RO Romania €40.00
- SI Slovenia €40.00
- SK Slovakia €40.00
- BG Bulgaria €40.00
- IE Ireland €40.00
- PT Portugal €40.00
We ship with DPD. This company has proved to be the most reliable of all the carriers. All parcels are registered and insured so there is no risk on your part for lost parcels or damaged parcels.
Our Dutch customers pay with iDEAL. Belgian customers with Mr Cash and all others by PayPal or Sofort banking. You can also transfer the money via the bank to our bank account.
We are only allowed to sell Air Guns to people who are 18 or older and we can be asked for proof of this by the police. In that case the police can calculate your age on the day of purchase via the information on the ID
Please wait until about 20:00 on the day of shipping. The number will only work after the parcel has been scanned in to our local depot
No, unfortunately we do not currently have a filling installation. We advise you to inquire at the nearest dive shop or voluntary fire brigade.
This could be caused by many things. If you order and the payment has not gone through we will not have sent the parcel. Please check payment and if necessary make payment arrangements.
Sometimes if you have ordered an air rifle we haven’t received a copy of your ID. We usually send you an E-Mail to ask for a copy if we don’t receive it automatically
It is very rare but DPD may have problems. The parcel label may be unreadable or there are problems at the channel tunnel for example. Please let us know if there is a problem and we will sort it out as quickly as possible.
No sorry we don’t buy second hand goods or trade anything in.
Yes, it is in most cases possible. However, sometimes delivery times can be very long, so please allow for this.
No we don’t sell firearms or ammunition for firearms.
Yes you can, but it will take some time to get the order sorted out if it is not done via the web shop.
Well no, it doesn’t work like that. You can order anything in the Web shop for the price you see. If you need large quantities or you are a company, please send us an E-Mail with your requirements.
We get hundreds of E-Mails each day and it is just not possible to answer them all. The longer and the more complicated your E-Mail, the longer it will take to be answered.